Working draft — October 27, 2026. This policy is under legal and operational review and is not final for customer subscriptions. Some details described below are still being confirmed.
Service Bro is a business-to-business AI front office for U.S. home service companies. This policy describes how information is handled for:
Service Bro is operated by Service Bro LLC. Our mailing and contact address is:
Service Bro LLCIt covers our website, waitlist and contact inquiries, the Service Bro dashboard, AI voice calls, website chat, text messaging, business configuration, appointment booking, and integrations a Customer chooses to enable.
Service Bro handles two broad kinds of information:
For Customer Data, the home service company generally decides what is collected and how it is used, and Service Bro processes it to provide the service. If you are an End User with a question or request about your records, please contact the company you did business with first. Where a Data Processing Addendum is executed with a Customer, it governs that Customer's data alongside this policy.
Depending on how Service Bro is used, we may collect or process:
Service Bro is not designed to request full payment card numbers, Social Security numbers, or protected medical records. Callers may still mention sensitive details on their own, and those details can appear in recordings or transcripts.
Service Bro does not market its own products to End Users. Outbound messages to End Users are sent by or for the Customer, only through supported features and subject to consent.
We do not intend to sell personal information or share it for cross-context behavioral advertising, and we do not intend to use Customer Data to train generalized AI models. The terms that apply to our service providers are still being confirmed as part of this review.
Calls to a Customer may be answered by an AI agent, and call audio and transcripts are processed so the Customer can review the conversation. Recording and AI disclosure requirements depend on applicable law, including states such as California that require consent from all parties to a recorded call.
Customers are responsible for configuring their use of Service Bro lawfully, including required notices. Service Bro also has its own responsibilities as the provider of the platform, and this policy does not waive them.
Recording should not begin on a call in a jurisdiction that requires all-party consent unless lawful consent has been obtained, and callers should receive clear disclosure where the law requires it. A caller who does not want to be recorded may decline continued recording, for example by ending the call or asking to reach the company another way. Required notices and consent must be in place before enabling a recording feature where law requires it.
Service Bro is not an emergency response service. For emergencies, call 911 or your local utility directly.
If you join the waitlist or sign up, you may separately choose to receive texts from Service Bro about your inquiry, account, or onboarding. That consent is optional and is not a condition of purchase.
Customers may use Service Bro to send a one-time appointment confirmation text after a booking when that setting is enabled, and to run campaigns to their existing customers by SMS and ringless voicemail. Campaign messages require appropriate consent, and ringless voicemail is subject to the same consent rules as other calls.
An existing customer relationship alone does not automatically establish permission for promotional text messages or prerecorded ringless voicemail. Marketing campaigns require documented, legally adequate consent. Recipients may revoke consent by replying STOP or by other reasonable means, and opt-outs must be honored across channels and campaign lists as the law requires.
Mobile phone numbers and text-messaging opt-in information collected through Service Bro messaging programs are not shared with third parties for their own marketing purposes. This does not cover the service providers that help deliver messages or the Customer that the messages are sent for.
See our SMS Messaging Terms.
We keep information for as long as reasonably needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Customers may request export or deletion of Customer Data, subject to their configuration, active services, legal requirements, backups, and service provider processes.
Specific retention periods are still being confirmed and are not stated in this draft.
We use measures intended to protect information appropriately and limit access to people who need it. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. If an incident affects personal information, we will provide notices required by applicable law.
See Security & Privacy for the current public overview.
Depending on where you live, you may have rights to access, correct, or delete personal information, along with other rights under state law. These rights are subject to applicable law, identity verification, and legal exceptions.
If you are an End User of a home service company, please contact that company first. For other requests, or if you are not sure where to start, email info@servicebro.ai.
If you send a request to Service Bro about records a home service company controls, we will not simply refuse it. Depending on our role and applicable law, we will route the request to that company, assist it in responding, or respond directly.