Draft — September 2026. This page is under attorney/compliance review and is not final.
When a person chooses to opt in on a Service Bro form, Service Bro may send SMS messages related to that person's waitlist signup, account, and onboarding. Consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. The current Service Bro consent language instructs recipients to reply STOP to opt out and HELP for help.
When a contractor enables the setting, Service Bro can send a confirmation text after an appointment is booked. This confirmed transactional SMS scope is limited to the booked-appointment confirmation described here; Service Bro does not currently market dispatch updates, technician-arrival texts, schedule-change texts, or recurring appointment reminders as confirmed features.
Contractors can create outbound campaigns using their own customer database. SMS can be one of the campaign channels, customers can reply by SMS, and the contractor controls the audience, cadence, and message content. Ringless voicemail can also be used as another campaign channel.
The contractor is responsible for the lawfulness of the customer lists it uses, the consent behind those contacts, required disclosures, and applicable opt-out requirements. Service Bro does not represent that use of the platform by itself makes a message or campaign compliant with applicable law. Final compliance language will be reviewed with counsel before unrestricted public subscriptions.
For Service Bro's own waitlist, account, and onboarding messages, message frequency varies. For contractor-configured customer campaigns, frequency depends on the cadence the contractor creates and the legal requirements that apply. Message and data rates may apply.
For Service Bro's own consented messages, the current consent language directs recipients to reply HELP for help and STOP to opt out. For questions about Service Bro, email info@servicebro.ai.