Working draft — October 27, 2026. These terms are under legal and operational review and are not final for customer subscriptions. They have not been accepted by anyone simply by being posted here; the terms that apply to a subscription will be those presented and accepted with the Customer's Order.
These terms are proposed to apply between Service Bro LLC ("Service Bro," "we"), the operator of Service Bro, and the business that subscribes ("Customer"), acting through an authorized representative. Service Bro LLC's mailing address is:
Service Bro LLCThe Service is for U.S. businesses, not personal or household use. Users must be at least 18 and authorized to act for the Customer. The Customer must:
The Customer pays the pre-agreed flat monthly fee stated in its accepted Order for the selected scope. There are no per-minute charges, purchased minute allotments, or surprise per-minute overage charges for that agreed scope. Changes to scope, added locations, optional paid services, and any required carrier or third-party costs are charged only when clearly disclosed and agreed before they are billed.
Unless a signed Order says otherwise, subscriptions are month-to-month with no long-term commitment and renew each month. The Customer may cancel before the next renewal without a long-term cancellation penalty. Unless applicable law or the Order provides otherwise, the Service continues through the end of the current paid period.
If a payment fails, we will provide reasonable notice before taking action on the account. The Customer is responsible for applicable taxes. Refunds are not provided for partial periods except where required by law or stated in the Order. Any pilot or trial applies only on terms agreed in writing.
The Customer is responsible for supplying lawful consent for its outreach. Service Bro keeps its own legal obligations that apply to it, and using the Service does not by itself make a campaign compliant.
AI Output, scheduling, and transcription can contain errors. The Service follows the Customer's configuration and can transfer calls to a live representative when set up to do so, but it does not provide professional, legal, technical, or safety advice.
The Service is not an emergency service. Callers with emergencies should call 911 or their local utility. The Service depends on carriers, internet connections, and other third parties outside our control. Nothing in this section limits rights that cannot be limited under applicable law.
The Customer may not use the Service to:
The Customer keeps ownership of its own business number that it forwards to the Service. Numbers assigned through our providers are subject to carrier and porting rules. Text messaging registrations and related fees may be required; any such fees will be disclosed and agreed in advance. Calendars and supported CRM integrations the Customer connects are governed by their own terms.
The Customer controls its Customer Data and gives Service Bro a limited right to process it to provide the contracted Service. We use reasonable safeguards and limit access to authorized personnel. Service Bro's own obligations as a service provider cannot be eliminated simply by Customer instructions. Where permitted, we may use aggregated or de-identified information to operate and improve the Service.
Each party will protect the other's non-public business information. Our handling of personal information is described in our Privacy Policy and, when executed, a Data Processing Addendum. Where one is required, the Data Processing Addendum must be finalized before a signed subscription begins.
Service Bro keeps its software, branding, and related materials. The Customer keeps its data and brand. We may use feedback to improve the Service without obligation. We will use a Customer's name or logo in marketing only with its permission.
We may suspend the Service for legal or security reasons, nonpayment, or a carrier block, and will give the Customer a chance to fix the issue where reasonably possible. We also reserve the right to pause a campaign or configuration we reasonably believe is unlawful or dangerous, including before a fix is offered, and will notify the Customer as soon as commercially reasonable. The Customer may cancel as described in Section 3. After the Service ends, access to and retrieval of Customer Data will follow the retention and export policy in effect, which is still being confirmed.
The provisions in this section are proposed and subject to attorney review.
The exceptions to the proposed cap are not yet defined, and the cap may not apply to statutory obligations, intentional misconduct, or regulatory liability. A contractual indemnity does not protect Service Bro from government enforcement or from third-party claims against it.
Nothing in these terms excuses Service Bro for its own fraud, willful misconduct, or other liability that cannot be limited by law.
The parties will first try to resolve disputes in good faith. Governing law, venue, any arbitration process, any class action waiver, and any time limit for bringing claims are pending legal review. Those terms will be stated explicitly in the final terms and accepted Order.
Supported text programs include Service Bro's optional inquiry, account, and onboarding messages; a one-time appointment confirmation after a configured booking; and existing-customer campaigns sent for a Customer to recipients who have opted in.
See the SMS Messaging Terms and Privacy Policy.