Service Bro

AI Phone Answering

AI Answering Service for Contractors

An AI receptionist for HVAC, plumbing, electrical, and other service companies. Answer calls during the hours you choose, recognize existing customers, book appointments that fit your company's rules, take messages, and transfer to a live representative when a person is needed.

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Direct answer

What is an AI answering service for contractors?

An AI answering service for contractors is software that answers inbound business calls, follows the company's approved intake and routing rules, books appointments that fit those rules, and hands the conversation to a live person when needed.

Choose when it answers

Business hours, overflow, or another schedule your company picks.

Nights and weekends

Cover calls after the office closes, on the hours you choose.
After-hours answering

Keep your number

Forward your existing business line to Service Bro, or use the Service Bro number directly.

On the call

How does Service Bro handle incoming customer calls?

  1. 1

    Recognize the customer

    Imported customer records, memberships, and tags give the conversation account context.

  2. 2

    Book by your rules

    Appointments follow your appointment types, technician settings, and service areas. An open time isn't always the right appointment, so if a customer priority you set can't be met, Service Bro brings in a live representative instead of making the wrong promise.

  3. 3

    Transfer to your team

    Send the caller to a live representative or a department such as accounting or installation.

  4. 4

    Message or callback task

    Capture the request so your office can follow up.

Call summary
Illustrative

Call answered

Overflow coverage

Existing customer

Membership context available

Appointment booked

Available booking time

Requested a person

Transferred to a live representative

Sample content shown for illustration only.

See AI appointment booking and how to customize your agent's answers.

What should a contractor test before using an AI answering service?

A good test is whether callers reach the right next step—not simply whether a call gets answered. Use real scenarios from your business before turning on coverage.

  • An existing maintenance member calls: does imported customer context affect how the request is handled when configured?
  • A new customer needs a service appointment: does the booking follow your appointment types, service area, and technician settings?
  • A caller asks for something outside your approved rules: does the system avoid promising work or availability it cannot confirm?
  • A customer needs a person: does your configured live transfer work, and is a message or callback task captured when appropriate?

Review test calls and booking outcomes with your office team. For recorded Service Bro calls, recordings and transcripts are available subject to setup and legally required notices and consent. For a narrower starting point, see the after-hours answering service.

Compare and review

How is this different from a traditional answering service?

A traditional answering service staffs people to answer your phone, and many offer message taking, call routing, and scheduling assistance. Service Bro is software that answers with your company-approved answers, customer records, and booking rules, and transfers to your own team when a person should handle the call.

For recorded Service Bro calls, your team can open the full audio and transcript, along with sentiment and follow-up tasks, in the Control Center. Recording depends on your setup and the required notices and consent.

Read the AI receptionist vs. traditional answering service guide, compare packages, or see HVAC, plumbing, and electrical.

Frequently asked questions

Yes. Service Bro provides a phone number, and you can forward your existing business line to it or publish the Service Bro number directly.

Yes. You decide when calls are forwarded to Service Bro, including business hours, after hours, overflow, or another coverage schedule that fits your operation.

No. Service Bro is designed to work with your office team, handling the routine conversations you assign to it and bringing a person back in when needed.

The call can be transferred to a live representative, routed to a department such as accounting or installation, captured as a message, or turned into a callback task for your team.

Yes, when your customer records are imported. Memberships and tags attach to the customer profile so the conversation reflects the relationship you already have.

Yes. For recorded Service Bro calls, your team can open the full audio and full transcript in the Control Center. Recording depends on your setup and the required notices and consent.

No. A CRM is optional. Service Bro can book on its own calendar or a connected calendar, and can work alongside supported CRM integrations.

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Join the waitlist to hear when Service Bro opens to more home service companies.

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