Control Center
See Every Customer Conversation in One Control Center
Review call recordings and full transcripts where available, website chat conversations, sentiment, bookings, transfers, campaign activity, and follow-up tasks from one Service Bro view.
Direct answer
What is the Service Bro Control Center?
The Service Bro Control Center is the workspace where a service business reviews the customer conversations and front-office activity handled through Service Bro, including call recordings and transcripts for recorded calls, website chats, bookings, transfers, outbound campaign activity, sentiment, and follow-up tasks.
It is designed to keep the human team in the loop so CSRs, managers, and owners can see what happened and act on conversations that need a person.
Not a black box
Open any conversation and see exactly what happened
For recorded Service Bro calls, your team can open the full audio and full transcript in the Control Center. Recording depends on your setup and the required notices and consent. Every website chat conversation can be reviewed.
Listen to the call
Full audio of recorded calls.
Read the transcript
Full text of recorded phone conversations.
Review website chats
Complete website conversation history.
Sentiment
Tracked for the conversation.
Play recording
Full audio (recorded call)
Transcript
Full phone conversation
Sentiment
Tracked on the conversation
Conversation result
Activity visible in Service Bro
Illustrative example. Sample content only — no performance data shown.
What you can see
Review calls, chats, bookings, and campaign activity
Review the customer conversations and front-office activity Service Bro is handling for your company.
Calls
Bookings and transfers
Task management
Track callback requests and conversations needing human follow-up
Based on your settings, Service Bro can create follow-up tasks for your CSRs, managers, or owner—for example when a customer requests a callback or when a conversation falls below the sentiment level your company has chosen.
Callback requests
Customers who asked for someone from the office to call them back.
Sentiment follow-up
Conversations that meet the sentiment follow-up setting your company has chosen.
Office task view
Give CSRs, managers, or the owner one place to see follow-up work.
Conversation context
Review the related Service Bro conversation, including the call recording and transcript when the task came from a recorded phone call.
How the Control Center connects with Service Bro
The Control Center is where your team reviews Service Bro activity and handles the conversations that need attention. See the platform overview for how phone answering, website chat, appointment booking, and outbound campaigns fit together, or join the waitlist to get updates as Service Bro opens to more home service companies.
Frequently asked questions
Join the Service Bro waitlist
Join the waitlist to hear when Service Bro opens to more home service companies.
Join Waitlist